Delivery and returns.
A clear starter policy for UK orders. Complete the highlighted business details before publishing the website.
Delivery area and charges
Orders are currently offered for delivery within the United Kingdom. The displayed product price includes standard UK delivery unless the checkout states otherwise.
Orders are dispatched from: [ADD DISPATCH LOCATION OR BUSINESS ADDRESS].
Dispatch and estimated arrival
We aim to dispatch within [ADD NUMBER] working day(s). Estimated delivery is [ADD DELIVERY ESTIMATE] after dispatch. These are estimates rather than guaranteed dates unless a guaranteed service is expressly purchased.
Goods will be delivered within 30 days unless a different period is agreed with the customer.
Your right to cancel
For most online orders, you may tell us that you wish to cancel within 14 days after the goods come into your physical possession. After notifying us, you normally have a further 14 days to return the goods.
To cancel, email sales@ubuntufromusb.co.uk with your name, order details and a clear statement that you wish to cancel.
Return postage and condition
Unless the item is faulty, damaged, not as described or the wrong item was sent, you are responsible for the direct cost of returning it. You may handle the goods only as you reasonably would in a shop. A deduction may be made where handling has reduced the value of the goods.
Refunds
Where a cancellation right applies, we will refund the price paid and the standard outbound delivery charge, if any. Refunds are normally made using the original payment method within 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier where applicable.
Faulty or misdescribed items
If the USB drive is faulty, damaged, not as described or does not perform as it reasonably should, contact us promptly. Your statutory rights are not affected by this policy.
Return address
Do not send a return until you have contacted us. Approved returns should be sent to: [ADD FULL RETURN ADDRESS].
Model cancellation wording
“I give notice that I cancel my contract for the sale of the following goods: [describe goods]. Ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date].”